Privacy Policy

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data.

2. Data Controller

The data controller is LaunchX UG (haftungsbeschränkt), the company behind UptimeEye. For privacy-related inquiries, contact us at: [email protected].

3. Hosting and Infrastructure

Hosting: Our frontend and backend services are hosted on Hetzner servers in Germany.
Monitoring Analytics: Our monitoring analytics component is deployed on AWS servers worldwide.
Payments: We use Stripe to process payments. Stripe may process your payment data according to their privacy policy.

4. Personal Data We Collect

Account Information: Name, email address, and password.
Usage Data: API requests, monitors, and scheduled tasks.
Technical Data: IP address, browser type, and operating system.
Payment Data: Processed by Stripe, we do not store your payment details.

5. Legal Basis for Processing

Consent: When you use our service, we may ask for your consent to process your data for specific purposes.
Contractual Necessity: To provide our service, we may need to process your personal data.
Legal Obligation: We may process your data to comply with legal regulations, such as tax or accounting obligations.

6. Data Security

We use security measures to protect your data, but no system is 100% secure. We cannot guarantee absolute security. However, we continuously monitor and improve our security practices.

7. Third-Party Services

We may share your data with trusted third-party services such as Stripe (payments) and AWS (monitoring analytics). These providers comply with GDPR and other data protection regulations.

8. Data Transfers to Third Countries

Some of the services we use, such as AWS, may transfer your personal data outside the European Economic Area (EEA). We ensure that any such transfers comply with applicable data protection laws, such as through the use of Standard Contractual Clauses (SCCs) or other adequate safeguards.

9. Retention of Your Data

We retain your personal data for as long as necessary to provide our services and to comply with legal obligations. The retention period varies depending on the type of data and the purpose of processing. If you request deletion of your data, we will comply, unless we are required by law to retain certain data.

10. Your Rights

As a user, you have the following rights regarding your personal data:

Right to access: You can request information about the personal data we process about you.
Right to rectification: You can request corrections or updates to your personal data.
Right to deletion: You can request that we delete your personal data.
Right to restrict processing: You can request that we limit the processing of your personal data.
Right to data portability: You can request a copy of your data in a structured, commonly used format.
Right to object: You can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

11. Automated Decision Making and Profiling

We do not use automated decision-making processes or profiling that have legal effects or significantly affect you.

12. Use of Cookies

We use cookies to ensure the proper functioning of our website and provide you with a seamless experience. Specifically, we use the following types of cookies:

Session Cookies: These cookies are necessary for the proper functioning of the website, such as maintaining your logged-in session. They are deleted when you close your browser.
Clerk Cookies: These cookies are set by our authentication provider Clerk to manage your login state and ensure secure access. They are deleted when your session ends.Learn more about Clerk's privacy practices.
Stripe Cookies: Stripe uses cookies to process payments and enhance security. We do not store payment information, but Stripe processes it according to their Privacy Policy.

13. Contact Us

For privacy concerns or any questions about how we handle your personal data, please contact us at: [email protected]

14. Data Protection Officer

If we are required by law to appoint a Data Protection Officer (DPO), their contact details will be provided here.